FAQ

FAQ

Please get in touch if you have any questions that aren't answered below.

General

How can I download my mockup files?

After purchase you will receive a PDF that includes a download link.

What licence comes the files?

Every purchase comes with a standard commercial usage license.
More info here.

Can I get a refund?

Unfortunately not. Due to the nature of digital downloads, they are non-refundable.

How can I unzip my mockup files?

On Mac, Double-click the ZIP file. This prompts the macOS Archive Utility tool to unzip the file.

On Windows, Double-click the ZIP file. File Explorer. Select Extract All in the top-right corner of File Explorer.

Can I get a custom mockup?

No, unfortunately not. Currently, I do not have capacity to offer customization.

Google Drive says the file is too big to download. Now what?

Google Drive will give a standard message if the file is too big for them to scan. You can go ahead and download it if you feel comfortable or I can send you another kind of link. Please feel free to contact me if you have any concerns.

Can I use the mockups without Photoshop?

Yes! There are free and affordable alternatives to Photoshop that can edit PSD Documents. More info here.

I didn't receive a download link, what now?

Please reach out if you are not able to access the files upon purchase.

Is there a tutorial video?

Yes, watch it here!

Video Mockups

Can I use video mockups with non-Adobe programs like Photopea, GIMP, Affinity etc?

Unfortunately not.

Is there a tutorial for using video mockups?

It is coming soon, I promise.